Warranty & Service FAQ

If battery has issues, how you proceed for warranty?
We would like to work with local distributers and installers together. Our engineer will remotely check the issues by software, this need local installer assistance. If it is software issue, the battery can be repaired by firmware update. If it is battery hardware issue, we will be responsible for BMS or cell module replacement.

What's your battery warranty years?
We offer standard factory warranty which is valid 10 years for battery product, from the date of installation or no more than 10 and a half years from the delivery date from factory. The battery capacity will be no less than 70% within 10 years or 10MWh battery through put per kWh of the initial installation date by conditions charge rate is no more than 0.5C, and environment temperature should be in the range of 0℃ to 30℃.

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